FAQ

How long does shipping take?

UK delivery: 5–10 business days.

International delivery: 7–15 business days.

Do you offer free shipping?

Yes. We offer free UK shipping.

Do you ship internationally?

Yes, we ship worldwide. International delivery times typically range between 7–15 business days depending on the destination country.

Are customs fees included?

International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and other secure payment methods available at checkout.

Can I return my item?

Yes. We offer a 30-day return policy. Items must be unused and in their original packaging. Please review our Refund Policy for full details.

How can I track my order?

You can track your order directly on our website using our secure tracking system.

Simply go to the Track Order page and enter your order number and email address (or tracking number) to see real-time shipping updates.

What if my item arrives damaged?

Please contact us immediately at support@veloriahaus.com with photos of the issue and your order number. We will resolve it as quickly as possible.

How can I contact customer support?

You can reach us via email at support@veloriahaus.com.

Our team typically responds within 24 hours (Monday–Friday).

What is VELORIA HAUS™?

VELORIA HAUS™ is a UK-registered company dedicated to premium beauty organization solutions. Our mission is to elevate your daily routine through elegant, functional and thoughtfully designed essentials.